We want you to enjoy THIRTEEN. If something is wrong with your order, tell us and we will put it right.
Faulty, damaged or not as described
If your deck arrives damaged, is missing cards, or is not what you ordered, email caroline@thirteenthecardgame.com within 30 days of delivery with your order number and a photo. We will replace it or refund you in full, including any return postage, whichever you prefer.
Nothing on this page limits your rights under the Consumer Guarantees Act 1993. Those rights apply regardless of anything stated here.
Missing cards
A complete THIRTEEN deck contains 54 cards: four each of 1 through 12, four 13s, and two 6½s. If yours is short, email us and we will send a replacement deck. You do not need to return the incomplete one.
Changed your mind
We are not required to accept returns for change of mind, but we will. If you have changed your mind, email us within 30 days of delivery and we will accept the return provided the deck is unopened and the cellophane is intact.
You cover the return postage, and we recommend sending it tracked because we can only refund what reaches us. Once it arrives in resaleable condition we will refund the purchase price to your original payment method.
We cannot accept change-of-mind returns on opened decks. Once the seal is broken we cannot resell it.
How to start a return
Email caroline@thirteenthecardgame.com with your order number and what is wrong. We will reply within 24 hours with return instructions and the return address.
Please do not send anything back before you have heard from us. In a lot of cases, particularly faults and missing cards, we will not need the deck returned at all.
Refund timing
Approved refunds are processed within two business days. Depending on your bank or card provider, the money usually appears within three to five business days after that.
Orders that have not shipped yet
If you need to cancel or change an order, email us straight away. If it has not been dispatched we will cancel and refund it in full, no questions. Once it is with the courier we cannot recall it, but you can still return it under the change-of-mind terms above.
Gifts
If you received THIRTEEN as a gift and something is wrong with it, email us. We do not need the buyer’s permission to fix a fault.
Edition close-off
The Let’s Get Playing! Edition closes on 12 November 2026. If an order placed on or before that date needs to be refunded or replaced after the edition has closed, we will honour it: where we can no longer supply a replacement deck we will refund you in full rather than substitute a different edition.
Our details
THIRTEEN is published by Thom and Coop Limited, New Zealand.
Email: caroline@thirteenthecardgame.com
